1. Agreement to Terms

By accessing or using the website of Gates Pressure Washing Service LLC ("Company," "we," "us," or "our"), located at gatespressurewashingservice.com, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our website or services.

2. Services

Gates Pressure Washing Service LLC provides exterior cleaning services including but not limited to: pressure washing, soft washing, house washing, roof washing, concrete cleaning, window cleaning, deck and fence cleaning, pool deck cleaning, and commercial/industrial cleaning services. We serve all of North Carolina and parts of South Carolina.

3. Quote Requests

Submitting a quote request through our website does not constitute a binding agreement or contract. All quotes provided are estimates based on available information and are subject to change upon physical inspection of the property. Final pricing will be confirmed before any work begins.

4. Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with the results of our service, please contact us within 48 hours of service completion and we will return to address any concerns at no additional cost. This guarantee applies to the original scope of work agreed upon.

5. Payment Terms

Payment is due upon completion of services unless otherwise agreed upon in writing. We accept various forms of payment. For commercial contracts, payment terms will be outlined in a separate service agreement.

6. Cancellation Policy

You may cancel or reschedule a service appointment with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice may be subject to a cancellation fee.

7. Limitation of Liability

Gates Pressure Washing Service LLC is fully insured and carries workers' compensation insurance. While we take every precaution to protect your property, our liability is limited to the cost of the services provided. We are not liable for pre-existing damage, normal wear and tear, or damage resulting from structural deficiencies not visible during initial assessment.

8. SMS Communications

By initiating contact through our website chat widget or submitting a quote request form, you consent to receive SMS text messages from Gates Pressure Washing Service LLC at the phone number you provide. Messages may include responses to your inquiries, appointment confirmations, service reminders, and follow-up communications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or call (980) 704-0751. SMS opt-in information is never shared with third parties.

9. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others. You may not use this website to transmit any harmful, threatening, abusive, or otherwise objectionable material.

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Gates Pressure Washing Service LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Gates Pressure Washing Service LLC
• Cherryville, NC 28021
• Phone: (980) 704-0751
• Email: [email protected]
• Website: gatespressurewashingservice.com

Last updated: April 2026

1. Introduction

Gates Pressure Washing Service LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at gatespressurewashingservice.com or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and property/mailing address.
• Service Information: Details about the services you request, property descriptions, and any additional notes you provide.
• Communication Data: Records of communications between you and our company, including phone calls, text messages, emails, and chat messages.
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

3. How We Collect Information

We collect information through:

• Quote request forms on our website
• Our website chat widget (SMS opt-in)
• Phone calls and text messages
• Email correspondence
• In-person interactions during service visits

4. How We Use Your Information

We use your personal information to:

• Respond to your quote requests and inquiries
• Provide and schedule our cleaning services
• Communicate with you about your service appointments
• Send service reminders and follow-up communications via SMS and email
• Improve our website and customer experience
• Comply with legal obligations

5. SMS / Text Messaging — Opt-In Policy

How you opt in: You opt in to receive SMS text messages from Gates Pressure Washing Service LLC by initiating a conversation through the chat widget on our website (GatesPressureWashingService.com). When you send us a message through the chat widget, you are providing your express consent to receive text messages from us.

What we send: SMS messages may include responses to your service inquiries, free quote information, appointment confirmations, service reminders, and follow-up communications related to your request.

Message frequency: Message frequency varies based on your interaction with us. Most customers receive 2–6 messages per service inquiry.

Rates: Message and data rates may apply depending on your mobile carrier and plan.

How to opt out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive one confirmation message and no further texts will be sent. For help, reply HELP or call us at (980) 704-0751.

Third-party sharing: We do not sell, share, or transfer your SMS opt-in information or phone number to any third party for their own marketing purposes. Your information is used solely by Gates Pressure Washing Service LLC to communicate with you about your service request.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party tools and platforms that help us manage our business operations (e.g., scheduling software, CRM systems), subject to their own privacy policies.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of Gates Pressure Washing Service LLC, our customers, or others.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. You may request deletion of your personal information by contacting us directly.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Gates Pressure Washing Service LLC
• Cherryville, NC 28021
• Phone: (980) 704-0751
• Email: [email protected]
• Website: gatespressurewashingservice.com

Last updated: April 2026